If you happen to have a splitter please make sure you disconnect/reconnect the cable there as well. Thanks for testing that out! If the wall outlet does provide power to the other electrical device but lights don’t appear on the digital box, reset the digital box (see how below). How to check the TV input: If your TV has a faulty input port, it won’t read the signal from your digital box. But if you would like, you can also try activating the box again to see if that helps. Reattach the power cable to your TV box. Call an electrician. That's very odd! It will be labeled as. Now for the past week or so the box cycles between saying boot and a code F5E7. I don't think I've come across that error before. Temporarily plug the digital box power cord in to another wall outlet. How to check for power: Your TV will display a picture from the Digital Box if it is set to the correct input. Leave the cable connected to the digital box. If the time is not correct, call in to Business Technical Support. Check if your Shaw digital box has power. This box is on a tv that in not used often so it's not a huge problem, but after every update it stays on boot for about 2 weeks or so then it is fine. Connect the cable to another input port of the same type on your TV (HDMI, Component or Composite). Use this guide to try some basic TV cable box troubleshooting to ensure your equipment is working properly. Please call technical support for more information regarding your Shaw Direct account. Find your TV remote control (not the Shaw remote control) and locate the input button. Older digital boxes will show picture as soon as you turn them on, but the guide will display. For help, please visit www.shawdirect.ca/vod and reference the following error code: -14531. Unscrew the coaxial cable from the cable wall outlet (or splitter). Wait for the digital box to reboot. How to reset a newer Smart Guide digital box: If none of these steps resolve the problem contact Shaw Business technical Support for further assistance. Each device connected to a TV (Digital Box, DVD Player, Blu-Ray Player, etc.) You may need to toggle between antenna and cable mode. It will take anywhere from 30 seconds to several minutes before you can turn it back on. This box is on a tv that in not used often so it's not a huge problem, but after every update it stays on boot for about 2 weeks or so then it is fine. This label indicates the type of video connection you have between your digital box and TV. Disconnect the input cable from the current input port on your TV. Your Shaw digital box is not properly connected to the TV. Reseating the cables may help if it's a signal related issue so fingers crossed this does the trick. If you hear sound on certain channels (e.g., The Weather Network HD, etc. ) If your digital box displays NO IP then skip to the Reset Digital Box section. If that wall outlet doesn’t provide power to the other electrical device, then the wall outlet needs to be fixed. Network error connecting to SD server: We are having trouble reaching the Shaw On Demand servers. All rights reserved. Look for the label (e.g., HDMI1, Component3, AV1, etc.) Test The Weather Network’s HD feed to verify you have picture. The name of the input to select depends on the type of cable connection you are using to connect your Digital Box to your TV, for example: Change the TV to channel 03 by using the remote control device that came with your TV, or by using the channel up and down buttons on the front of your TV. ©2020 Shaw Communications. How to troubleshoot no picture, but sound: ©2020 Shaw Communications. Keep us posted! N1. Each time you press this button—while the input menu appears on your TV screen—the highlighted input should change. Verify that your digital box is MPEG-4 compatible. Wait for the digital box to reset. I think your best bet would be to speak with technical support so they can take a closer look - it sounds like you might need a service call. Select the correct input. If the digital box does not turn on, check if there are any lights showing on the front of the digital box. You can do that using Equipment Activation. above or around the port on your TV where you inserted the input cable. Press the. If you still don’t see a picture on the screen, then your TV has a faulty input. If the digital box turns on while the TV turns off, or vice versa, press the POWER button on your TV to make sure they are both turned on at the same time. Scroll through the list of available inputs on your TV by pressing the input button. Once the time shows on the box’s display, it can be turned back on. I have tried that and even moved it to another TV that has a working box and I'm still getting the same error message. If lights don’t display, plug any other handy electrical device in to the same wall outlet currently being used by the digital box. Some newer HD channels use the current MPEG-4 technology to broadcast picture. If your digital box has power and the TV input is correct but you still have no signal on your TV screen or your digital box is displaying NO IP, the digital box may be frozen and may need to be reset. Contact a Business representative to upgrade to an MPEG-4-compatible digital box, if necessary. Attention! For accurate pricing information, please select your region below: Learn what to do when you have no signal on your TV screen. An unexpected VOD error has occurred. Remove the power cable from the back of the unit. If not, can you give that a shot and let us know if the issue persists? I have tried unplugging both the power and the cable and leave it unplugged for some time but it doesn't help. I have a one year old HD Box that seems to have trouble rebooting after updates. If reseating the cable didn't solve your issue, read the Shaw TV Troubleshooting FAQ. Now for the past week or so the box cycles between saying boot and a code F5E7. When you were doing troubleshooting before, did you also try unscrewing the white coax cable from the box and outlet while it was unplugged? Press the red CABLE power button to turn on the digital box on your Shaw remote control device (on older Shaw remotes, press CBL and then PWR, located in the top-right corner of the remote.) Connect the digital box to a different input port on the back of the TV to see if the no signal issue is with the TV. Unfortunately, we couldn't detect your location. will be connected to a unique input. Many newer TV models have more than one input port to connect the digital box to, whether it is HDMI1, Component3, or AV1, etc. Note: Shaw technicians can’t fix power issues. Call your TV manufacturer for further assistance. It will take anywhere from 30 seconds to several minutes. Older Digital Boxes are not able to display MPEG-4 picture because they are not compatible, as they were designed before MPEG-4 technology existed. Look for a, If the digital box turns on while the TV turns off, or vice versa, press the. Please verify your DSR is connected to your home internet connection and … I have tried unplugging both the power and the cable and leave it unplugged for some time but it doesn't help. If you have no signal on your TV screen, you may have a power issue. Reattach the coaxial cable to the TV box and the cable wall outlet (or splitter), ensuring they are finger-tight. If your TV displays a No Signal, No Source or No Input message, the problem might be one of the following: The first thing to check is for power on the digital box. All rights reserved. but there is no picture on your TV screen, your TV may be tuned to an MPEG-4 channel with a digital box that is not MPEG-4-compatible.
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